All of our products are handmade, they may vary slightly. This includes the color, pattern placement, size and shape (corners, etc.). This means no two items are exactly the same which makes the product you purchase even more special!
Our products are not animal proof. Your product can be chewed and torn if not supervised. Rustic and Ruff is not responsible for any damage caused by your pet.
Do not leave your pet unsupervised while wearing our products. Take off the product if your pet seems uncomfortable.
Our current processing time is 1-2 weeks! We try to get all orders out as soon as possible! However, please keep in mind each item is made to order by one person. Once your order is placed, we will work on it as soon as we can and then you will receive an email update once it's shipped out.
Please be aware processing time and shipping time is NOT the same thing. Every order will have the same processing time. When choosing a shipping service at checkout, please note that just because you choose priority that it will not make your processing time quicker. Priority will ensure you receive your order within two days once it is shipped.
We do not accept returns, as each item is handmade per order to your pet's specific print and sizing. Each listing is provided with a sizing chart.
Exchanges are not accepted, as each listing has a size chart. However, in exception we may exchange your items if you receive damaged products. Please email us (firstname.lastname@example.org) with photos and an explanation. If you accept the exchange, you are responsible for the shipping costs for sending back your item. Once we receive the item, we can process your exchange for another item and we will take care of the shipping costs to send the new item out.